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Customer Journey Mapping–in the Digital World
Customer Journey Mapping–in the Digital World
Customer journey mapping has proven to be a great exercise to assess customer touch points and experiences from a customer’s point of view. These incredibly insightful maps provide a baseline by which improvement strategies are identified, prioritized and implemented.
There is no one-size-fits-all approach to journey mapping. We apply tailored methodologies to meet each client’s unique needs and complexity and includes:
There is no one-size-fits-all approach to journey mapping. We apply tailored methodologies to meet each client’s unique needs and complexity and includes:
Journey Definition / Scoping
Persona Development
Initial Map Creation
Evaluation and Exploration
Brainstorming / Idea Generation
New Experience Design (Future State Journey)
Program & Project Management
Program & Project Management
Our Program & Project Management services focus on driving effective governance of strategic initiatives and delivery of programs and projects in a high quality and efficient manner.
We collaborate closely with our clients to understand their goals and drivers, offering portfolio, program, project, coaching and assessment analysis services. Our services include:
We collaborate closely with our clients to understand their goals and drivers, offering portfolio, program, project, coaching and assessment analysis services. Our services include:
Enterprise Program Management
EPM Strategy, Portfolio Management. PMO and PgMO, Methodologies and Standards, Capability Development
Complex and large program management
Program Planning, Stakeholders Management, Program Execution, Program stabilization
Project Management
Project Planning, Project Execution, Project Closure
Recovery of programs and projects
Operational Excellence
Operational Excellence
Business processes are fundamental to a company’s ability to perform at a high level and win in the marketplace.
Technology can help. The right people are critical. Proper supporting structures are necessary. It’s the processes that are the key mechanism by which businesses deliver value.
We have deep capabilities and experience working with clients across all aspects of process excellence. Our services include:
We have deep capabilities and experience working with clients across all aspects of process excellence. Our services include:
Process Capability Assessment
Business Process Improvement
Performance Measurement
Vendor Management
Vendor Management
Third party vendor play a significant role in current business environment. Effective Vendor management mechanism can result in overall growth of business by building competitive edge and bringing differentiated business solution.
Vendor management from due diligence to monitoring aspect enable business to work successfully with extended enterprise and win in the marketplace.
The right people ,process and effective technology are critical so as to get full value from third party vendor relationship.
We have extensively worked in this domain with clients across all aspects of vendor management. Our services include Vendor assessment , Vendor selection and onboarding, Vendor Contract and SLA monitoring and Audit
We have extensively worked in this domain with clients across all aspects of vendor management. Our services include Vendor assessment , Vendor selection and onboarding, Vendor Contract and SLA monitoring and Audit
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